Frequently Asked Questions
What is Weyo?
Weyo is the technology that makes all the magic in The Wiggles Fun Time with Faces.
Weyo makes fun, interactive games for kids.
You can feel safe knowing we always put children’s safety first.
Why haven’t I got Fun Time with Stories?
This feature uses technology that is currently only available on iPhone XR, iPhone XS, iPhone XS Max & iPhone X
We will hopefully have Fun Time with Stories available on older iPhones/iPads soon.
Please sign up to our mailing list or follow us on social media and we will keep you updated on any new developments.
How do I share videos?
This is how to share Fun Time with Songs
If you want to share in Play Time with Faces or Fun Time with Stories you can only screenshot or screen record right now. Hope this helps!
I have an Android phone!
We will be releasing the The Wiggles – Fun Time with Faces for Android very soon.
Please sign up to our mailing list or follow us on social media and we will let you know when it is available to download.
I can’t hear anything!
We don’t have any volume buttons in the app itself to make it easier for kids.
Try turning the volume up on your device.
Flick the ‘silent’ switch up. When you type you should hear the click.
You are recording video, who can see this?
Weyo does not store any of your videos. We take privacy and security very seriously.
Weyo does not have any servers – which means all of the videos you create are stored locally on your personal device.
No one can see your videos unless you specifically share them from your camera roll.
At this stage you are unable to share the videos through the app, but we are working hard to allow you to share your created videos with friends and family through a parents portal.
For instructions on how to save your videos, visit our facebook page: https://www.facebook.com/weyoapp/videos/336797583788427/
Why are your apps not free?
We offer a 7 day free trial of our app. After this, you can still play the free version of our app even if you don’t wish to pay for a subscription to the full version.
We believe in giving children the best possible experience and do not have any advertising inside the app.
In order for us to continue to make fresh new content and update the app regularly, we have chosen instead to provide our app through subscription.
Please contact us at email@example.com if you have any ideas how we can make our apps more fun. We would love to hear from you!
How do I get in contact with you?
Please email us at firstname.lastname@example.org and we will get back to you.
We would love to hear from you!
Do your run third-party ads in your apps?
No, never. We believe in making our apps an advertisement-free zone to allow children to enjoy the app without being distracted by ads.
As a parent, you can feel comfortable knowing that once you have paid your monthly subscription, there is nothing more to pay.
I want to work with you! How do I apply?
We are always looking for great people, please email email@example.com.
We will add an application process onto this website as soon as we can.
How do I cancel my subscription?
This is handled through the Apple App Store – https://support.apple.com/HT202039.
We hope you have been happy with your Weyo App!
What is your refund policy?
Our content lives in the App store so all refunds are processed by Apple.
Please visit their Support Page to claim a refund – https://support.apple.com/
I have an older device. Will my device work?
We use the latest technology to make our apps and we are working hard to include as many devices as possible.
At launch The Wiggles Fun Time with Faces will be available on iPhone XR, iPhone XS, iPhone XS Max, iPhone X, iPhone 8, iPhone 8 Plus, iPhone 7, iPhone 7 Plus, iPhone 6s, iPhone 6s Plus, iPhone SE, 12.9-inch iPad Pro 2nd generation, 12.9-inch iPad Pro 1st generation, 10.5-inch iPad Pro, 9.7-inch iPad Pro, iPad (2017)
Please sign up to our mailing list and follow us on social media and we will keep you updated when new devices are available.
None of my questions are answered.
Please email us your question and we will get straight back to you: firstname.lastname@example.org